Customer Success Representative
About Arcus Power Corp
Arcus Power specializes in innovative energy market intelligence software, providing advanced analytics and forecasting tools to a wide range of clients. Our SaaS solutions, designed to enhance decision-making and operational efficiency in the energy sector, cater to both small businesses and large corporations across North America and Europe.
You are a highly skilled professional who possesses excellent communication skills, problem-solving abilities, and a deep understanding of the products and services you represent. You enjoy working closely with customers to ensure that you understand their needs and provide personalized solutions to any problem they may encounter.
We are a team of experienced data scientists, electrical engineers, software developers, and market analysts focused on delivering intelligent models that support the efficient consumption of energy resources. We are passionate about social entrepreneurship and surround ourselves with smart people who are inspired to solve hard problems. Arcus offers a supportive work environment that promotes autonomy, diversity, and innovation. Within our dynamic culture, every team member has an opinion that matters.
Skills & Experience
- Bachelor’s degree in IT, Technology, Business, Marketing or other related field.
- Extensive experience in connecting with and delivering value to customers
- Ability to leverage customer success expertise, coaching skills, and consultative approach to drive the desired outcome.
- Demonstrated ability and affinity for work in a fast-paced environment
- Excellent multitasking and project management skills
- Strong technical skills including CRM Platform
Functions
- Enjoys interacting with customers
- Excellent verbal and written communication skills
- Strong listening and presentation skills
- Proficient critical thinking and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with CRM preferred
- Quick learner
- Team player with the ability to work independently
Compensation
Arcus offers a comprehensive compensation package designed to reward short-term and long-term performance:
- Competitive base salary
- Bonus Pay
- Employee stock option pool
- RRSP Plan
- 3 weeks annual paid time off
Benefits:
- Dental care
- Extended health care
- RRSP match
- Stock options
Working at Arcus
We are a team of experienced data scientists, electrical engineers, software developers, and market analysts focused on delivering data and intelligent models that support the efficient generation, consumption, and transaction of energy resources. We are passionate about social entrepreneurship and immerse ourselves around smart people who are inspired to solve hard problems. Arcus Power offers a supportive work environment that promotes autonomy, diversity, and innovation. Within our dynamic culture, every team member has an opinion that matters.
If you are driven by a passion for cutting-edge technology and determined to contribute to the energy transition, we invite you to join us in our pursuit of excellence and contribute to a brighter, sustainable future. Together, we can shape the future of energy power market intelligence.
If you've reached this point, don't forget to follow Arcus Power's LinkedIn page. We prioritize candidates who are engaged with our company and have thoroughly researched our mission and values.